Customer success and support
Investing in a BIM strategy and getting on a BIM marketplace is an excellent step toward putting your brands and products in front of specifiers globally. We want you to get the most out of the features and options within your selected plan to achieve your goals in every stage of your journey with BIMobject.
That’s why we have a team of dedicated customer success agents ready to help—getting you started and growing on the road to BIM content downloads.
After you've signed up, we'll get you up and running with a start-up meeting. This is where you meet the team who will help you get your brand(s) set up and product pages with BIM content published.
We advise your team on how to use the platform and the steps you can take to optimize your setup to reach and influence designers on the marketplace.
Advisory & training
All customers are assigned a Customer success agent. We offer professional support in English, German, Italian, French, Spanish, and more. Together you will have regular success reviews and advisory check-in meetings.
Teams change. People switch roles. And at some point and time, you want to level up and expand in an uncharted area. We're here to help onboard new staff, train more team members or give advice on demand.
Stuck on a feature or can't find the correct settings? Your team and users can reach out whenever needed. We are available via chat, email, and phone within regular business hours.
Meet some of our awesome people:
It’s great to work with manufacturers that see where the construction industry is headed and want to be at the forefront of that transformation. Seeing how BIM can help our industry become more sustainable is awesome as well.
The best part about my job is my team! Having great people around you who build each other up is beneficial for giving the best customer support possible. And, of course, I think it's great to contribute to the construction industry's carbon footprint with BIMobject.com.
The best part about working at BIMobject is our vision and our people. Collaborating with fantastic colleagues across marketing, product, sales, and data analysis gives us, as Customer Success Managers, a holistic foundation for meeting manufacturer needs.
As a Customer Success Manager, I have the opportunity to meet and work with professionals from all walks of life. BIM is the future for a greener and more efficient construction industry, so it’s rewarding to help manufacturers prioritize it in their agenda.
I love working at BIMobject because we have the opportunity to build long-lasting relationships with manufacturers and help digitize their products to get them into project designs. We have big goals, and working together as a tight-knit team makes it a lot more rewarding from day to day.
Working as a Customer Success Manager at BIMobject is fulfilling and rewarding. My colleagues are engaged and reliable, and it's nice to see that manufacturers are as dedicated to contributing to sustainable construction as we are.
Developing strategies with customers and meeting expectations is both challenging and rewarding. It's exciting to be the link between manufacturers, architects, and other specifiers in a constantly evolving industry.
Being a part of BIMobject and helping manufacturers succeed on their BIM journey is the best part of my job. It’s also rewarding to know that my work contributes to building greater sustainability in construction.
BIMobject plans and pricing for manufacturers.
Find the best way to grow your business on the leading marketplace for BIM. Basic, standard or premium: our plans meet the needs and goals of building product manufacturing companies of all shapes, specialities and sizes.